Frequently Asked Questions
You’ll find the answers to frequently asked questions below. If you have a query that isn’t covered here, please get in touch with us.
General Questions
What is an employee platform?
An employee platform is a central hub that brings together engagement, rewards, recognition, and well-being into one easy-to-use system. Instead of juggling multiple tools or manual processes, HR teams and leaders can manage everything in one place. For employees, it’s a single space where they can access perks, rewards, and communications that make them feel connected and valued.
Why do businesses need an employee platform?
Because disengaged employees cost businesses money. Low engagement leads to higher turnover, lower productivity, and declining morale, which all hit revenue and profits hard. An employee engagement platform like Gifteo helps you reverse this by motivating people, recognising contributions, and strengthening culture. The result is a more loyal, productive workforce that drives real business growth.
Which kinds of companies is Gifteo suited to?
Gifteo is built for businesses of all sizes that want big-company perks without the expensive price tag. It can be used across any industry and is easily customised to your company’s needs. Whether your team is office-based, hybrid, or fully remote, Gifteo flexes to fit your workforce. It’s designed for busy CEOs, leaders, and HR teams who want to engage, retain, and motivate people while keeping costs efficient and admin light.
What’s the difference between an employee platform and traditional HR software?
Traditional HR software focuses on admin such as payroll, compliance, and record-keeping. An employee platform focuses on people by supporting engagement, recognition, motivation, and culture. HR software keeps the business running, while an employee platform like Gifteo makes the business thrive by boosting performance and retention. The two work side by side, but only an engagement platform drives better business results.
Business Goals
How does Gifteo increase employee engagement?
Gifteo makes engagement effortless by giving employees meaningful rewards, exclusive discounts, and a platform to recognise each other’s achievements. It turns appreciation into an everyday habit, whether teams are in the office, hybrid, or fully remote. With built-in communication tools and wellness programs, Gifteo keeps your people connected, valued, and invested in your company’s success.
Can Gifteo really increase staff motivation?
Yes, and it happens fast. Motivation thrives when employees feel recognised, incentivised, and rewarded for their contributions. Gifteo combines instant recognition, personalised rewards, and lifestyle benefits to keep people driven and focused. When motivation becomes part of the culture, productivity and performance naturally follow.
Can Gifteo improve employee retention rates?
Yes, Gifteo increases staff retention and reduces churn. Employees who feel valued are far less likely to leave. Gifteo helps you show appreciation in ways that truly matter, from peer-to-peer recognition to perks that stretch salaries. It creates a sense of belonging and loyalty, making it easier to retain your best talent while reducing costly turnover.
How does Gifteo help boost productivity?
Gifteo increases staff motivation, incentivises strong performance, and removes friction in the workplace. It helps you celebrate wins, boost morale, and promote a culture of achievement. When employees feel appreciated and supported, they put in more effort. Recognition, perks, and well-being initiatives all contribute to higher output and better-quality work.
Can Gifteo strengthen our employer brand?
Yes, workplace benefits programs like Gifteo send a strong message to potential hires: this is a place that values and rewards its people. It demonstrates your commitment to appreciation, staff well-being, and gives you an edge in competitive recruitment markets.
How does recognition through Gifteo impact performance?
Recognition drives results. When people know their efforts will be noticed, they’re more likely to go the extra mile. Gifteo turns appreciation into a consistent practice, so high performance isn’t just rewarded – it’s encouraged, replicated, and embedded into your company culture.
Can Gifteo help reduce HR and operational costs?
Yes. By improving engagement, motivation, and retention, Gifteo helps you avoid the high costs of turnover and low productivity. Plus, it’s an all-in-one platform that replaces multiple tools for rewards, comms, and wellbeing, reducing software spend and admin time for HR teams. It also saves you money with access to discounted gift cards for staff recognition and tax-efficient alternatives to cash bonuses.
Product Features
What kind of employee discounts does Gifteo offer?
Gifteo offers huge discounts of up to 80% across 20+ categories, including entertainment, travel, food and groceries, home and garden, days out, clothing and fashion, beauty, sport and wellness, tech, and utilities. Give your team access to thousands of discounts worth hundreds of pounds at big brands like Amazon, Tesco, M&S, ASOS, Nike, and Apple. From everyday essentials to big-ticket purchases, Gifteo ensures there’s something for everyone.
How much money can my staff save?
Staff typically save between £515 and £1120 a year with Gifteo’s perks platform. Whether it’s weekly grocery shops, family holidays, or a new laptop, the savings add up. Help your staff boost their spending power and stretch their salaries further without increasing payroll costs.
What brands does Gifteo offer discounts on?
Gifteo provides discounts at leading UK and global brands like Tesco, Amazon, M&S, John Lewis, ASOS, Nike, Adidas, H&M, Boots, Ikea, Airbnb, TUI, Thomas Cook, Virgin Active, Cineworld, VUE, Netflix, Apple, Samsung, and more. With a constantly growing list, there’s always something new for employees to take advantage of, keeping engagement high and benefits fresh.
How do Gifteo’s rewards work?
Managers, peers, and leadership can send points or digital rewards, both big and small, redeemable across a huge range of options. It’s all handled through Gifteo’s easy-to-use platform. Employees can convert their points into gift cards that they can spend at a retailer of their choice. Or your organisation can set up custom rewards that they can choose from, such as a prime parking spot or lunch with the CEO.
What is the Gifteo communications tool?
Gifteo’s communication tools make it quick and easy to share important company updates and internal news. Set up custom pages, surveys, automatic notifications, and integrations with Slack and Microsoft Teams. It’s built for remote, hybrid, and multi-site teams, helping you break down siloes and keep teams better informed.
How does the Gifteo Card work?
The Gifteo Card works like a prepaid debit card. Employers can preload it with a monetary value of your choice, and then staff can spend it anywhere that accepts card payments. Whether it’s treating themselves or covering everyday expenses, your team members can choose how to use their rewards on things that matter to them.
Does Gifteo integrate with tools like Slack and Microsoft Teams?
Yes, Gifteo integrates with popular third-party tools like Slack and Microsoft Teams. Send rewards, celebrate wins, and share updates without leaving the apps your people use every day. Integrate appreciation and recognition into your company’s existing workflow, making rollout and adoption a breeze.
How do Lifestyle Spending Accounts work?
Lifestyle Spending Accounts (LSAs) let you allocate a set amount of money that employees can use on categories like well-being and fitness. Subsidise gym memberships or help them purchase sports equipment that’ll improve their overall health. Organisations can choose whether to preload the account with funds for staff to spend or reimburse them after they’ve paid themselves.
How does peer-to-peer recognition work in Gifteo?
With Gifteo’s peer-to-peer recognition function, employees can celebrate each other’s contributions, creating a more supportive and connected team. It removes the hierarchy from recognition (so it’s not solely down to managers) and builds a more collaborative workforce across departments and locations.
Getting Started
How does my business get started with Gifteo?
Sign up, set your preferences, and start recognising your team – it’s that simple. We guide you through onboarding, help you configure features, and provide resources so you can launch with impact from day one. Take the first step by booking a demo with our team.
How does Gifteo pricing work?
Pay for what you need, nothing more. Gifteo’s pricing is based on the size of your team and the features you choose, with flexible packages to suit any budget. We make it easy to start small and scale up as your needs grow.
Are there contracts or long-term commitments?
Choose the flexibility that works for you. We offer both monthly and annual plans, so you’re never locked into a long-term contract unless you want the savings that come with it.
How does Gifteo protect company and employee data?
Keep your data safe with enterprise-grade security. We use encryption, secure servers, and rigorous access controls to ensure your company and employee information is fully protected.
Is Gifteo GDPR compliant?
Yes, Gifteo is fully GDPR compliant. We have clear processes for data storage, processing, and deletion. We operate transparently and give you complete control over your data.
How long does it take to roll out Gifteo to my team?
You can roll out Gifteo within a couple of weeks. Our streamlined setup process and intuitive platform mean you can introduce your rewards and recognition scheme quickly, with minimal disruption to your workflow.
Can Gifteo work for both office-based and remote/hybrid teams?
Yes, Gifteo is designed for any working model, connecting office-based, remote, and hybrid teams through shared recognition, rewards, and communication tools.
How do employees access and use Gifteo once we sign up?
Access is instant and easy. Employees log in via desktop or mobile, browse their perks, send and receive recognition, and redeem rewards. No steep learning curve or complicated processes to follow – we make it easy for HR teams, managers, and staff.
Got a question?
Get in touch or book a demo.